Customer Service Representative Resume Example & Tips

So, you want to be hired as a Customer Service Representative or CSR. 

Whoa! That’s a competitive job market! It’s a position that many don’t really understand that it takes more than just a great design portfolio. It takes a person who can listen, understand, visualize and then create something that matches what’s in another’s head.

Standing out from the crowd of other designers comes down to showing how your skills set you apart. 

 And design software skills aren’t everything. You need to show that you can be a valuable member of the team.  

Sounds like an important role – does your resume cover all of that? 

Don’t worry – keep on reading and we’ll show you the keys to making your resume stand out. 

3 Pro Tips For Writing The Best Customer Service Representative Resume

Hiring managers and HR Departments are always looking for Customer Service Representatives. There are also customer service call centers who hire hundreds of CSR’s to handle many different clients.

Some people think that they don’t need a resume and the application is enough. Studies have shown that people with resumes are 10 times more likely to be hired as a CSR.

If you want to make it even more likely to be chosen for an interview take an extra 30 minutes and make these minor adjustments to your basic resume to make it great.

PRO TIP #1: How To List Skills On A Customer Service Representative Resume

Did you know there are different types of CSR skills to use on your Customer Service resume?

CSR Hard Skills are skills that demonstrate technical knowledge or training. These are skills like being trained in certain customer support software or having a certification.

Hard Skill Example: “An expert in Zendesk” or “Experienced with Intercom”

CSR Soft Skills are skills that can’t be measured or quantified but are essential in demonstrating what makes you a great designer and valuable team member in the workplace.

Soft Skill Example: “An incredible communicator who excels at conflict resolution”

Listing customer service representative skills on a resume can be worked into the descriptive text of your education or experience or listed its own featured section. Try to have the experience summary on a resume include both hard and soft skills. A good goal is to have each descriptive bullet include one skill that is relevant to the job your applying for. 

TOP 5 CUSTOMER SERVICE REPRESENTATIVE SKILLS FOR A RESUME

1. Communication
2. Zendesk
3. Microsoft Office
4. Salesforce
5. Intercom

So now you know one way to make resume stand out is the skills you use. If you’re looking to get that call for an interview, then you need your resume to show you can do the job. Don’t be afraid to customize your CSR skills on your resume to match what their looking for in a representative. 

TOP TIP #2: LEARN HOW TO WRITE A RESUME OBJECTIVE THAT GETS NOTICED

A graphic designer resume objective is the first thing a hiring manager will read after your name – so you want to make sure it makes a great first impression.

If you’re aiming for a great resume objective you’ll want it to be more than simply stating goals like “To get a job as an customer service representative” or “Get hired as an customer service agent”. Instead, this is your chance to show your future employer who you are and why you’re going to be a great addition to their creative team.

It’s a good idea to aim for your objective to 1 sentence in length – this isn’t a place to tell your long story of how you got where you are. You want it to be a quick and powerful headline to get the hiring manager’s attention so they will read your resume.

SSo, where do you get started in writing a Customer Service Representative resume objective?

Like any good headline, you need creativity and a bit of excitement. Imagine your resume objective having 3 parts.

Part 1: Proudly state who you are as a person or an employee. The goal is for your future employer to get a solid idea of what you’re like. Key words to include could be “creative”, “self-starter”, or “responsible”.

Part 2: Focus on things you truly value in your job. By using this tactic for your resume objective you are able to demonstrate your integrity as a person. Key words to include could be “dedication”, “honesty”, or “honor”.

Part 3: Express what your goals are for employment. You want to demonstrate to the hiring manager that you find value in your job beyond simply being paid. Key phrases to include could be “contribute to the growth of the company” or “be a part of something greater than my position”.

CUSTOMER SERVICE REPRESENTATIVE RESUME OBJECTIVE EXAMPLE:

A reliable self-starter who values communication and enjoys being a contributor in a team environment. 

TOP TIP #3: KNOW HOW TO INCLUDE EXPERIENCE ON YOUR CUSTOMER SERVICE REPRESENTATIVE RESUME

Work experience on your resume is just proof that you’ve had a job before, right?

Wrong.

It’s so much more that that.

In most cases, how you present your experience will determine if you get the interview or not. 

Ok, so writing your resume work experience properly is important! Let’s see how you can put that extra effort in to make it perfect!

First, don’t underestimate the amount of valuable work you did at your previous jobs. If you do, you’ll end up writing your work experience on your resume like it were a list of simple and boring tasks.

Start by taking a look at the job posting to see what they’re looking for in a CSR. How do they describe the work they are hiring you to do? Now, think back to your previous jobs to find similar situations that you can use to focus your experience descriptions around.

Now that you’ve shown them you’ve got the experience they want you need to highlight innovations you made in your previous employment. Did you receive team recognition? Did you create a new customer service resolution path? Yes? Then make sure this is included in your resume work experience.  

Lastly, nothing demonstrates success like numbers! So make sure you include them as much as possible in your resume experience section.

If you had a high success rate “how high?”. If you created a process that reduced costs and errors, how much did it save? Did you manage a team? How many were on the team? 

Bad example:

• Created a new customer service workflow.

Good example:

• Designed and implemented an new customer service workflow that reduced staff time and errors reducing support costs by 10%.